Do you need instructional content to help your team or customers?

I’m a former SaaS manager who specializes in knowledge management and systems. I turn your knowledge into systems that add value to your product, improve sales, offer instructional content, and fix your customer experience.

Get a free consultation

Why a knowledge base?

It’s the easy way to add value to your product and it’s the most efficient way to onboard employees and sales teams.

Knowledge bases differentiate you from competitors
Onboarding systems improve customer activation and reduce churn
Documentation makes complex products easier to adopt
Self-service resources increase customer satisfaction

Systems efficiently onboard new hires
Process documentation means answers to repetitive questions

What you’ll get

✅ 7+ years building these systems in SaaS companies
From startup to scale, I understand what executives want vs. what teams need.

✅ I can add measurable value to your product and teams
Better customer activation. Reduced support load. Faster team productivity. Competitive differentiation.

✅ I work with your current resources
No magic solutions. I build systems for your tools, team, and timeline.

Recent projects:

B2B Healthcare Software
Optimized knowledge base to reduce support questions while improving customer self-service capabilities

B2B Design
Built knowledge systems for customer onboarding and streamlined employee productivity

Senior Living Tools
Created templates to improve consistency for special events across communities

How we’ll work together

Audit your materials

I Interview your team, identify gaps, map current information flows.

2. Edit and organize articles

I create and organize content, and create maintenance frameworks.

3. We launch and your team adopts

I set up systems, train your team, and establish adoption processes.

Interested in adding more value to your product?

Let’s talk.